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AuraServe
An AI assistant for website, phone and all important customer inquiries.
AuraServe AI connects AuraServe Chat and AuraServe Voice in one system. Repeated questions are answered immediately, qualified requests are prepared in a structured way and handed over to your team.
Chat and Voice
•GDPR-ready
•Built for support-focused teams
Aura Restaurant
Digital waiter
Product family
One product family for consistent AI communication.
AuraServe brings website and phone together in one system with shared knowledge, shared rules, and clear handoffs. Your customers get the same quality on every channel, and your team stays fully aligned.
AuraServe Chat
The website assistant for customer questions, leads, appointment logic and structured handovers in the browser.
View Chat
AuraServe Voice
The AI phone assistant for recurring calls, callback requests, appointment questions and prepared inquiries.
View Voice
AuraServe AI
The complete system for customer communication across website, phone and additional channels.
Discuss pilot
AuraServe offers AI chatbot assistants you can train with your own knowledge – available 24/7, on your website and via WhatsApp.
- Trained on your knowledge
- You decide what the assistant knows. Products, FAQs, prices, processes – it knows your business.
- 24/7 on your website
- One line of code and the chatbot is live. Answers inquiries automatically, even at night and on weekends.
- Also via WhatsApp
- Customers reach you where they already are. The same assistant, right in WhatsApp.
What AuraServe brings
GDPR-ready
EU hosting
Available 24/7
Multilingual
Fast setup
Widget integration
Website chat
Phone assistant
Chat and Voice
AI telephony
Call handling
Call forwarding
SIP connection
Callback preparation
Intent detection
Customer data capture
Structured handovers
Qualified inquiries
GDPR-ready
EU hosting
Available 24/7
Multilingual
Fast setup
Widget integration
Website chat
Phone assistant
Chat and Voice
AI telephony
Call handling
Call forwarding
SIP connection
Callback preparation
Intent detection
Customer data capture
Structured handovers
Qualified inquiries
WhatsApp-ready
No code required
Custom design
Auto retrain
Semantic search
Analytics included
Appointment booking
Calendar connection
CRM connection
Booking systems
Website and phone
Pilot project ready
Optimized for DACH
Personal service
Custom personality
DPA included
Monthly or annual billing
WhatsApp-ready
No code required
Custom design
Auto retrain
Semantic search
Analytics included
Appointment booking
Calendar connection
CRM connection
Booking systems
Website and phone
Pilot project ready
Optimized for DACH
Personal service
Custom personality
DPA included
Monthly or annual billing
More than just a chatbot.
An assistant for fewer repetitive requests and better service.
AuraServe Chat answers recurring customer questions automatically, reduces manual workload, and stays close to your offer, your tone of voice, and your processes.
Fewer repetitive requests
AuraServe Chat answers frequent standard questions on offers, processes and details automatically so your team can focus on the requests that matter most.
Always available
Answers questions about opening hours, availability and next steps around the clock, even outside business hours.
Precise answers from your knowledge
Responds from your content instead of guessing, and gets customers the information they actually need, faster.
Offers, pricing and details
Understands your offering and provides precise information about pricing, variants and key service details without delay.
Multilingual chat
Serves customers in German, English and additional languages when it makes sense for your use case.
Appointment booking
Show available slots and support booking directly in chat using Google, Outlook or Calendly.
How it works
In three steps to a smart assistant
No technical knowledge required. You provide the content, we handle setup, configuration and go-live.
01
Provide your content
You send your content by email or through the customer portal. We take care of everything else.
email or customer portal
02
We set everything up
Our team trains the assistant on your content and configures it for your business.
48–96 hours
03
Go live
We embed the widget for you and tune the assistant so it fits your use case exactly.
from day one
Compact chatbot calculatorHow much could your team save
How much could your team save
if recurring requests run automatically?
We use a conservative estimate: around 65% of incoming standard requests are answered automatically by the chatbot, while the rest is still handled by your team.
Quick estimate
in a few seconds
Assumption
1,200 Requests per month x 7 min x 30 Euro
Live result
Monthly chatbot potential
€2,730
Requests per month
1,200Minutes per request
7 minHourly rate
30 EuroHours saved
91
per month
Automation assumption
65 %
for standard requests
Per year
€32,760
with 65% automation
Industry focus
AI chatbot for your industry - ready from day one
Whether you run a hotel, restaurant, online shop or service business, AuraServe Chat handles customer questions, captures leads and supports bookings around the clock.
Quick to deploy
for typical service and advisory questions
Multilingual
for international customers
GDPR-ready
running on EU infrastructure
Hotels & Resorts
Guest service around the clock
What time is breakfast tomorrow?
Our breakfast buffet is available from 7:00 to 10:30 in the Goldene Terrasse restaurant. Would you like me to reserve a table for you?
Do you have a spa area?
Yes. Our wellness area with sauna, pool and massages is open daily from 8:00 to 21:00. Would you like to book a massage?
Transparent pricing
Start with Chat, expand with Voice
AuraServe Chat is the reliable entry point. AuraServe Voice can be added from Chat Pro as a phone module or pilot, once telephony, included minutes and handovers are clarified.
Chat monthly: €99 / €199 / €499 • Voice from Chat Pro as add-on or pilot
Chat Basic
Small teams that want to start professional AI chat on their website.
99
€
/ month
from 4€ per day
- 1 chatbot
- 1,000 messages / month
- Up to 200 knowledge entries
- Semantic search
- Manual knowledge updates
- Analytics (basic)
- Standard support
- Lead management from Chat Pro
- User portal from Chat Pro
- Voice available from Chat Pro
- Auto retrain
- WhatsApp plugin
- Guided flow plugin
Popular
Chat Pro
Companies with appointment logic and direct system integrations.
199
€
/ month
from 7€ per day
- 1 chatbot
- 5,000 messages / month
- Up to 1,000 knowledge entries
- Auto retrain (website, 1 source, 24h)
- WhatsApp plugin
- Guided flow plugin
- Lead management
- User portal
- Analytics (advanced)
- Priority support
- Voice pilot available
- Webhooks from Chat Premium
- Remove branding
Chat Premium
Teams with multiple locations and complex processes that require higher automation.
499
€
/ month
from 17€ per day
- 2 chatbots
- 15,000 messages / month
- Up to 2,500 knowledge entries
- Auto retrain (website, Notion, Drive, 3 sources)
- WhatsApp plugin
- Guided flow plugin
- Webhooks plugin
- Lead management
- User portal
- Voice module available
- Analytics (full + exports)
- Remove branding
- Priority support+
Add-on
AuraServe Voice
The phone assistant is available as a pilot or add-on from Chat Pro. For Chat Basic, we start with website chat and switch to the Voice pilot when phone calls are ready to be automated.
- Voice pilot with clearly defined scope, available from Chat Pro
- Call forwarding or SIP connection possible
- Included conversation minutes are adjustable per package
- Handoffs to team, email, calendar or CRM are configured for each use case
Bundle
AuraServe AI: Chat + Voice
For businesses that want to automate website and phone communication together. The bundle builds on Chat Pro and adds Voice as the phone channel.
- Shared knowledge base for website and phone
- Bundle available from Chat Pro
- Aligned handover process for leads and callbacks
- Cost advantage over separate rollout
- Ideal for companies with high website and phone request volume
All prices excl. VATChat monthly: €99 / €199 / €499Voice: from Chat Pro as add-on or pilotChat + Voice: bundle available from Chat ProMonthly plans can be cancelled anytime; annual plans require 30 days notice before term end.
Questions? Talk to our teamGDPR-ready
Privacy your customers can trust
AuraServe is built from the ground up with privacy in mind. You get clear privacy notices and full GDPR compliance — without compromises.
Clear privacy notices
•Data processing agreement included
No third-party cookies
Browser storage only after user consent, no third-party cookies.
Consent-ready
Fully compatible with consent management solutions.
Encrypted transmission
HTTPS transport encryption for all data transfers.
EU servers
All data is stored on European servers.
Contact
Let's review your use case
We will get back to you within 24 hours with a concrete recommendation for plan, setup and next steps.
Personal consultation
Ready for more satisfied customers?
Start with AuraServe and experience how AI can improve your customer service around the clock.
Setup in 48–96 hoursEU hostingMonthly plans can be cancelled anytime