Question 1

What exactly is AuraServe?

Accepted Answer

AuraServe is an AI assistant service for businesses that answers recurring questions automatically, around the clock. You can start with the website assistant AuraServe Chat or the phone assistant AuraServe Voice, or bring both channels together on one central platform with AuraServe One.

Question 2

Who is behind AuraServe?

Accepted Answer

AuraServe was built by a team of experts in products, AI, and the web. We focus on stable operations, clear processes, and direct support.

Question 3

Which businesses benefit most from AuraServe?

Accepted Answer

AuraServe is ideal for businesses with a high volume of recurring customer questions. Typical use cases include hospitality, local services, e-commerce, and internal service teams.

Question 4

Do I really need an AI assistant?

Accepted Answer

If your team is answering the same questions repeatedly, then an AI assistant is usually worth it. It reduces the support workload, cuts response times, and ensures visitors receive answers promptly.

Question 5

Should we develop the solution in-house or use a managed service?

Accepted Answer

An in-house build requires time, budget, and internal expertise. With AuraServe, you get a production-ready solution that includes setup, maintenance, and ongoing optimization.

Question 6

What sets AuraServe apart from other providers?

Accepted Answer

We combine platforms, operations, and support into one comprehensive service. Our goal is to provide a measurable channel for service relief, inbound requests, and lead capture, not just a bot.

Question 7

What does full-managed mean at AuraServe?

Accepted Answer

It means we handle setup, technical operations, updates, and ongoing adjustments. Your team can focus on content and goals while we take care of the rest.

Question 8

How do AuraServe Chat, Voice, and One differ?

Accepted Answer

AuraServe Chat is the AI assistant on your website for questions, leads, and appointment handling in the browser. AuraServe Voice is the AI phone assistant for recurring calls, callbacks, and pre-qualified inquiries. AuraServe One brings both channels together on one central platform, with shared knowledge, the same rules, and clean handovers.

Question 9

What exactly is AuraServe One?

Accepted Answer

AuraServe One is our central platform for all AI communication. You define knowledge, processes, and rules once, and they are available consistently across Chat, Voice, and future channels. Your customers get the same quality on every path, and your team stays fully aligned.

Question 10

Who benefits most from AuraServe One?

Accepted Answer

One is the right choice if you do not want to run website and phone separately, but are looking for a continuous channel for customer communication. Businesses with many inquiries across several paths benefit most from a unified knowledge base and clear handovers between chat and phone.

Question 11

What is AuraServe Voice?

Accepted Answer

AuraServe Voice is the AI phone assistant that takes calls, answers recurring questions, organizes callbacks, and pre-qualifies inquiries. Voice uses the same knowledge base as Chat, so callers receive the same reliable answers as on the website.

Question 12

Can I start with Chat or Voice and move to One later?

Accepted Answer

Yes. Many customers start with one channel and expand later. You can move to AuraServe One at any time, and the knowledge and rules you have built stay in place and then apply across all channels.

Question 13

Do knowledge and rules stay consistent across all channels?

Accepted Answer

With AuraServe One, yes. You maintain knowledge and rules in one central place, and both Chat and Voice work from the same state. This avoids contradictory answers and makes updates simple, because you only make them once.

Question 14

How much does AuraServe cost?

Accepted Answer

AuraServe Chat is available from €99 per month, AuraServe Voice from €199 per month, and AuraServe One from €249 per month. Plans are cancellable monthly. Annual billing comes with around 15% discount on the monthly price.

Question 15

Is there a minimum contract term?

Accepted Answer

Choose between monthly and annual billing. Monthly plans can be canceled at any time. Annual contracts run until the end of the agreed-upon term and require 30 days' notice before renewal.

Question 16

Are there any hidden costs?

Accepted Answer

No, all pricing components are disclosed before the contract begins. Optional services are only billed with your prior agreement.

Question 17

Can I switch products later?

Accepted Answer

Yes. You can switch between Chat and Voice at any time, or combine both on one central platform with AuraServe One. We adjust the service together with you.

Question 18

How does AuraServe compare to a part-time service employee?

Accepted Answer

In many cases, AuraServe is significantly less expensive than handling recurring first-line requests manually. Beyond cost, the key advantages are 24/7 availability and consistent support for your team.

Question 19

Is AuraServe GDPR-compliant?

Accepted Answer

It is designed for GDPR-compliant, privacy-conscious use with transparent data flows, access controls, and defined deletion processes. However, the exact legal assessment depends on your configuration, enabled features, and contractual setup.

Question 20

How is the system secured?

Accepted Answer

We rely on proven security mechanisms, such as role-based access, protected admin areas, and technical safeguards during ongoing operations.

Question 21

Where is my data stored?

Accepted Answer

It is stored in a controlled infrastructure. We use EU infrastructure for the production environment. More detailed information on hosting and data retention is available in the technical documentation.

Question 22

What happens to the data after the contract is canceled?

Accepted Answer

According to the agreed process, data is exported or deleted after the contract ends. The timelines and steps are clearly defined.

Question 23

How does AuraServe get onto my website?

Accepted Answer

It is embedded via a script or suitable integration with your existing setup. In most cases, this requires minimal development effort.

Question 24

What technology does AuraServe use?

Accepted Answer

It combines modern web technology with AI language models and a managed knowledge base. The exact setup is tailored to your needs.

Question 25

Does my team have to maintain the technology?

Accepted Answer

No, in the full-managed model, we handle operations, monitoring, updates, and technical adjustments.

Question 26

Does the assistant work on smartphones?

Accepted Answer

Yes. The widget is designed for desktop and mobile devices.

Question 27

Will the assistant annoy visitors?

Accepted Answer

Not with proper configuration. The position, behavior, and visibility of the chatbot are adjusted so that it supports, rather than interrupts, the user journey.

Question 28

Can AuraServe support multiple languages?

Accepted Answer

Yes, multilingual use is possible. Together, we will define the active languages based on your audience and desired quality level.

Question 29

How can I keep the content up to date?

Accepted Answer

You can manage content through admin entries, website crawling, or document imports. Updates take effect quickly.

Question 30

Can I see what knowledge the assistant is using?

Accepted Answer

Yes. In the admin area, you can view all stored knowledge entries, including their sources. Sources can be shown directly alongside answers in chat.

Question 31

How many conversations are included per month?

Accepted Answer

It depends on the plan: You can send 1,000, 5,000, or 15,000 messages per month. These limits can be extended, and plans can be adjusted as needed.

Question 32

What happens when a question falls outside the scope of the knowledge base?

Accepted Answer

The assistant responds conservatively by providing context or pointing to a contact option. This keeps the experience stable, even when content is missing.

Question 33

Can the assistant handle complex issues?

Accepted Answer

Yes, to a certain extent. The better the knowledge base is structured, the more precise the answers, even to complex issues, become.

Question 34

What should we do if an answer is incorrect?

Accepted Answer

You can adjust the content and correct the entries directly. As a result, answer quality improves continuously.

Question 35

Is AuraServe also suitable for internal teams?

Accepted Answer

Yes. The assistant can be used internally for questions about processes, internal FAQs, and onboarding knowledge.

Question 36

How fast does the assistant respond?

Accepted Answer

Usually within a few seconds. The actual response time depends on the chosen model, the current load, and the complexity of the request.

Question 37

Can AuraServe support appointment booking?

Accepted Answer

Yes. Through suitable integrations, the assistant can manage appointment scheduling or direct users to a booking system.

Question 38

Is there a trial phase?

Accepted Answer

Depending on the scope, a trial phase may be available to let you evaluate the setting under real conditions.

Question 39

How long does the setup process take?

Accepted Answer

The initial setup is usually completed quickly. For typical setups, we aim for 48 to 96 hours. The exact timing depends on the scope and integrations.

Question 40

What do we, as customers, need to provide?

Accepted Answer

Mainly, we need content, goals, and key contacts. If needed, we also need technical access. We will work with you to address the rest during setup.

FAQ about the AuraServe assistant

General

Products & Channels

Pricing

Technology & Integration

Knowledge Base & Operations

Onboarding & Trial

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