1
Understand the call
AuraServe Voice recognises whether the call is about pricing, availability, appointments, opening hours, services, orders or a specific request.
AuraServe Voice
AI phone assistant for businesses
AuraServe Voice takes calls, responds to common customer queries and identifies intent. It then prepares qualified enquiries for your team.
This solution is ideal for businesses that receive a high volume of recurring phone enquiries, including car dealerships, driving schools, service providers, hotels, practices, consultants and other local businesses.
Incoming call
Customer · Enquiry · Handover
Live call
00:42 · AuraServe Voice active
connected
AI phone assistant responds
I will capture your enquiry, collect the most important details, and prepare the next steps for the team.
Automatically detected
CallbackOfferContact open
Handover to team
The customer would like a quote and a call back. The request is logged and the customer is asked for their contact details.
Phone assistant
What does AuraServe Voice handle on the phone?
- Answer calls
- Automatically pick up incoming calls when your team is selling, consulting or in an appointment.
- Answer customer questions
- Clarify typical questions, ask follow-ups and respond in a clear conversation.
- Prepare enquiries
- Recognise callbacks, appointments, bookings or purchase enquiries and hand them over in a structured way.
- Support your team
- Reduce repetitive phone work without losing personal service for important cases.
From call to qualified enquiry
2
Answer appropriately
The phone assistant uses the company knowledge base, such as website content, documents, offers, FAQs and internal information.
3
Hand over cleanly
For complex cases or concrete interest, the conversation summary, customer details, urgency and next step are prepared for the team.
Features for the phone channel
- automatically answer incoming calls
- stay reachable outside opening hours
- answer questions about pricing, opening hours, services and availability
- prepare callbacks, consultation appointments, test drives or course enquiries
- detect purchase, booking and appointment intent and collect relevant customer details
- support teams without losing personal service
- hand over to human team members when needed
- connect through SIP, phone system or call forwarding
Is Voice a fit?
Good signals for a phone assistant
frequent standard questions by phone
many calls outside opening hours
missed sales, appointment or booking enquiries
customers repeatedly ask the same questions
small team with high service expectations
phone and website should work together
Industries
One product, many phone workflows
- Car dealerships
- Capture questions about vehicles, availability, financing, test drives and callbacks automatically.
- Driving schools
- Explain course starts, prices, licence categories, documents and registration steps by phone.
- Service providers
- Qualify first enquiries, prepare callbacks and answer recurring service questions.
- Practices and consulting
- Collect appointment requests, first information and handovers in a structured way.
- Hotels and tourism
- Answer availability, arrival, amenities and booking enquiries around the clock.
- Local businesses
- Clarify opening hours, offers, orders and contact requests without waiting loops.
Product structure
Chat, Voice and AI as one system
AuraServe Chat
The website assistant for questions, leads and appointment logic directly in the browser.
AuraServe Voice
The phone assistant for calls, customer questions and prepared sales, appointment or service enquiries.
AuraServe AI
The complete system for customer communication across website, phone and additional channels.
Frequently asked questions
What matters before the start
Is AuraServe Voice a simple voice bot?
No. AuraServe Voice is planned as an AI phone assistant for real conversations, clear answers and structured handovers.
Do I need a new phone system?
In many cases, call forwarding or a SIP connection is enough. The exact setup depends on the existing phone system.
Can AuraServe Voice prepare enquiries directly?
AuraServe Voice can detect purchase, appointment, booking and callback intent, collect customer details and prepare the enquiry in a structured way.
Can AuraServe Voice connect to calendars or CRM systems?
Direct integrations, for example with calendars, CRM or booking systems, are connected separately depending on the customer system.
Does AuraServe Voice replace my team?
No. AuraServe Voice supports the team: standard questions are answered and important cases are handed over in a structured way.
Planned for DACH businesses
Start with a clearly limited pilot project.
Together we review which calls AuraServe Voice can handle, which information is required and how the handover to your team should work.
Request demo or pilot
Start with a clearly limited pilot scope