1
Understand the call
AuraServe Voice detects whether the call is about pricing, availability, appointments, opening hours, services, orders, or a specific request.
AuraServe Voice
AI phone assistant for your business
AuraServe Voice takes incoming calls, answers common customer questions and detects intent. Qualified requests are then prepared for your team.
This solution is built for companies with recurring phone enquiries, including car dealerships, driving schools, service providers, hotels, practices, consulting firms and other local businesses.
Incoming call
Customer · Enquiry · Handover
Live call
00:42 · AuraServe Voice active
connected
AI phone assistant responds
I will capture your request, gather the key details and prepare the next steps for the team.
Automatically detected
CallbackQuote requestContact details
Handover to team
The customer wants a quote and a callback. The request is captured and contact details are collected.
Phone assistant
What does AuraServe Voice handle on the phone?
- Answer incoming calls
- Take incoming calls automatically and guide conversations, even when your team is busy with sales, service or appointments.
- Answer customer questions
- Answer common questions clearly, ask the right follow-up questions, and keep the conversation structured.
- Prepare requests
- Identify callbacks, booking requests, appointment needs and purchase intent, then prepare a clear handoff for your team.
- Support your team
- Reduce repetitive call routine so your team can focus on qualified follow-ups and high-value conversations.
From call to qualified enquiry
2
Answer appropriately
The phone assistant answers from your configured knowledge base, including website content, documents, offers, FAQs and internal guidance.
3
Hand over cleanly
For complex cases or clear intent, the system prepares a structured handoff summary with customer details, urgency and next steps.
Features for the phone channel
- answer incoming calls automatically
- stay reachable outside opening hours
- answer questions about pricing, opening hours, services and availability
- prepare callbacks, consultation appointments, test drives or course enquiries
- detect purchase, booking and appointment intent and collect relevant customer details
- support teams while preserving the personal service on important calls
- handover to human team members when needed
- connect via SIP, phone system or call forwarding
Is this a fit?
Good signals for a phone assistant
frequent standard questions by phone
many calls outside opening hours
missed sales, appointment or booking requests
customers asking the same questions repeatedly
small team with high service expectations
phone and website should work together
Industries
One product, many phone workflows
- Car dealerships
- Capture questions about vehicles, availability, financing, test drives and callbacks automatically.
- Driving schools
- Explain course starts, prices, licence categories, documents and registration steps by phone.
- Service providers
- Qualify first contacts, prepare callbacks and answer recurring service questions.
- Practices and consulting
- Collect appointment requests, initial details and handovers in a structured way.
- Hotels and tourism
- Answer availability, arrival, amenities and booking enquiries around the clock.
- Local businesses
- Clarify opening hours, offers, orders and contact requests without waiting loops.
Product structure
Chat, Voice and AI as one system
AuraServe Chat
The website assistant for questions, leads, and booking flow directly in the browser.
AuraServe Voice
The phone assistant that handles standard calls and prepares qualified customer requests for a structured handoff.
AuraServe AI
The complete system for consistent customer communication across website, phone and additional channels.
Frequently asked questions
What matters before launch
Is AuraServe Voice a simple voice bot?
No. AuraServe Voice is designed for real conversations with clear answers, consistent responses and structured handovers to your team.
Do I need a new phone system?
In many cases, call forwarding or a SIP connection is enough. The final setup is determined by your current phone system.
Can AuraServe Voice prepare enquiries directly?
Yes. AuraServe Voice detects purchase, appointment, booking, and callback intent, collects the relevant customer details, and prepares a structured handoff.
Can AuraServe Voice connect to calendars or CRM systems?
Yes, where it makes sense. Calendars, CRM, and booking systems can be connected according to your infrastructure.
Does AuraServe Voice replace my team?
No. AuraServe Voice supports the team by handling routine calls, while important cases are handed over in a structured format.
Designed for DACH operations
Start with a clearly defined pilot scope.
Together we define which calls AuraServe Voice can handle, what information is needed, and how the handover to your team should be handled.
Request demo or pilot
Start with a focused pilot and go live quickly.