AuraServe pricing for chat, voice, and AI

AuraServe Chat is the starting point for businesses that want to respond to website inquiries, capture leads, and address recurring questions directly in the browser.

The Chat plans remain transparent: Chat Basic starts at €99 per month, Chat Pro starts at €199 per month, and Chat Premium starts at €499 per month. Voice is available from Chat Pro. For the Basic plan, we recommend starting with website chat and upgrading later.

AuraServe Voice is an add-on and is not included in every Chat plan by default. It is available from Chat Pro and has its own operating factors, such as call forwarding, SIP, conversation minutes, testing, handovers, and possible integrations.

That is why Voice is offered as a clearly scoped add-on. Together, we define which calls should be handled, how many minutes are included, and when the team will take over.

Voice is not simply included in Chat pricing because Chat and Voice solve related problems, but they operate differently. Website chat has different cost drivers than real telephony, such as conversation minutes, call routing, SIP connections, and live handovers.

If Voice were bundled into every Chat tier, basic Chat customers would overpay. Therefore, Chat Basic remains the entry point for website chat, and Voice is available as an add-on starting with Chat Pro.

Regardless of the plan, every tier includes: GDPR-compliant operation, EU server hosting, Data Processing Agreement (DPA) under Art. 28, SSL-secured data transfer, and no third-party tracking.

We handle the setup entirely. You just need to provide your content; we will take care of training, integration, and testing.

We recommend AuraServe Chat as the best first step for many businesses. Once missed calls, recurring phone questions, or calls outside business hours become relevant, we will evaluate Voice as an extension.

During the consultation, we clarify inquiry volume, common questions, technical requirements, and desired handovers. Then, we will recommend a Chat plan – with or without the Voice add-on.