What AuraServe One covers

AuraServe Chat answers recurring questions directly on your website. Customers get immediate information about services, prices, opening hours, processes, availability, or next steps.

The assistant uses your own knowledge base: website copy, FAQs, price lists, service descriptions, internal notes and documents.

AuraServe Voice handles recurring phone inquiries, detects the caller intent and prepares callbacks, appointment requests, or basic information requests.

Your team receives conversation context instead of only a missed call, making follow-up easier and more structured.

With AuraServe One, Chat and Voice use the same knowledge base, rules, and handover paths. Customers get consistent answers on the website and by phone.

Updates to services, prices, FAQs or processes do not need to be maintained twice. Knowledge is aligned centrally and can be expanded step by step.

AuraServe can capture name, contact details, request, need, timing, and additional relevant information in a structured way.

Requests are not only collected, but prepared for your team with context, channel, intent and next step.

Appointment requests, callbacks, reservations or consultation requests can be captured and prepared. Native calendar integration can be added when needed.

This reduces back-and-forth and gives your team the important details before the first personal contact.

Beyond website and phone, additional channels and systems can be connected: WhatsApp, calendars, CRM, forms, internal workflows or other tools.

Technical setups can use API access, webhooks and integration interfaces through the Developer Pack.

Content can be maintained through the customer portal and can be refreshed automatically from one source if needed. OCR and document recognition support PDFs and scanned content.

You stay in control of active sources, allowed answers and when the assistant should hand over to your team.

Analytics shows which requests are frequent, what customers ask about and where the assistant creates relief. Team access, roles and shared management support ongoing operation.

Managed Start covers setup, alignment and testing. Afterwards your team can self-manage AuraServe or continue with Managed Care.