What AuraServe Chat does for your business
AuraServe Chat is not a generic chatbot — it's trained on your content, embedded directly into your website, and delivers precise answers to your customers' questions. Here's a complete overview of all features available.
24/7 automated customer communication
AuraServe Chat answers enquiries around the clock — including nights, weekends and peak periods. Visitors get an immediate response without waiting for an email reply or callback.
The chatbot learns from your content: website texts, FAQs, price lists, service descriptions and internal documents can all be added to its knowledge base.
Lead capture directly in chat
Visitors who want to get in touch are asked for their name, email and enquiry directly in the conversation. The data is delivered structured to your dashboard — no form, no friction.
Targeted qualifying questions in the chat let you pre-screen which leads are genuinely relevant before your team follows up.
Built-in appointment booking
The chatbot can take appointment requests directly and pass them to your calendar or an external booking system. This reduces back-and-forth and makes the booking process much easier for customers.
Availability can be checked, preferences captured and confirmations sent automatically — all without manual effort.
Multilingual support
AuraServe Chat detects the user's language and responds in German, English and other languages — without loss of quality. This lets you serve international customers and guests.
The knowledge base can be filled in multiple languages so that answers are generated from the right content depending on the language used.
GDPR-compliant and 100% EU hosting
All data is processed and stored on EU servers. There is no third-party data transfer outside the EU. A Data Processing Agreement (DPA) under Art. 28 GDPR is included as standard.
The chat integration is consent-ready: you can activate the chatbot only after cookie consent, or use minimal-tracking embedding without consent.
Webhook integration and technical connectivity
Via webhooks, leads, appointment requests and chat transcripts can be automatically forwarded to CRM systems, email tools or other platforms.
Integration into your website is done via a small JavaScript snippet — no technical knowledge required. Setup time: 48–96 hours.
Auto-training and knowledge management
The knowledge base can be updated at any time. New content, changed prices or new services can be added easily. The chatbot automatically learns from the updates.
You retain full control over what the chatbot knows and what it should not answer — with clear boundaries and fallback behaviour for unknown questions.
Related pages
Pricing & Plans
Which plan fits your business? All tiers at a glance.
GDPR Chatbot
What a privacy-compliant chatbot needs to deliver in practice.
Chatbot with Appointment Booking
When appointment logic in chat pays off for your business.
Multilingual Chatbot
Serve customers in German, English and more languages.